We keep homes with oil-fired boilers, AGAs, combis and cookers heated and operating smoothly throughout Britain. A boiler break down can be a costly inconvenience, but regular servicing for all oiled boilers and cookers can minimise the risk of breakdowns, ensuring performance is kept as economically and efficiently as possible.
Our friendly team of OFTEC registered engineers are educated at our in-house training centre based in Rutland, meaning you’re always guaranteed the Watson outstanding level of service. In addition, all of our engineers are based locally to you. As well as servicing your boiler, Watson Boiler service engineers will also check that your oil fired boiler complies with the latest OFTEC regulations and check the site gauge on your tank.
Because we know every family’s needs are different, we offer three different boiler service plans; Bronze, Silver and Gold. All Service plans cover your appliance for one to two services a year which can be paid either by monthly direct debit or a one off annual payment in advance. We will also undertake one off services on boilers.
Thoroughly inspect, clean and adjust the burner controls and all component parts of the boiler for dependable operation and maximum efficiency.
Replace parts as required, in accordance with manufacturer’s recommendations.
Inspect oil storage tank and sight gauge, check for water if suitable valve fitted, and report any defects.
Clean all unit flue ways and combustion chambers.
Check the operation of the water circulator pump and lubricate externally if required.
Check the operation of the time clocks, room and boiler thermostats and other electrical controls and report any defects.
Check and tighten, if necessary, all accessible oil pipe connections.
Inspect chimney flue ways and advise if sweeping is necessary (Sweeping not included).
Check inline oil filter and fire valves.
Carry out efficiency tests where possible.
At Watson Fuels, we have been delivering excellent customer service for over 60 years. We always endeavour to do everything we can to ensure every customer has the best possible experience. However, we know from time to time things can go wrong. If that happens, please let us know so we can put it right.
To get in contact with us, you can call your local depot where our staff will resolve most concerns straightaway. Alternatively, you can email firstname.lastname@example.org and we will be in touch within two working days.
For more information on our Complaints Procedure please click here where you will be able to find out how your concern will be dealt with.
WFL (UK) Limited and its subsidiaries and affiliates (collectively, the "Company", "we", "us" and “our”) are committed to safeguarding the privacy and personal information of our customers and business partners. This Privacy Notice explains how we may collect, use, process, share, and store personal information about you, including through designated third-party service providers, and the choices that are available to you regarding this information. Please read this Privacy Notice carefully to understand our views and practices regarding your personal information and how we will treat it.
In addition to information kept in hardcopy, this Privacy Notice also applies to Company-related websites, online applications that run on smart phones, tablets, mobile devices (“apps”), and other online services that we offer which link to this Privacy Notice. Please note also that our websites may contain links to other websites.
We collect information about you when you open an account with us, purchase our products and services and/or remit payment for services. We also collect information about you using cookies, and if you interact with us via phone, social media, websites, or apps.
The types of information that you may give us vary depending on the specific entity with which you are doing business and/or the particular services requested. For example, you may be purchasing land fuel products and/or related services, engaging with us to provide energy management services, utilising our software offerings, or using our payment solutions technology. The information you may give us could include categories such as, but not limited to, your name, work or personal address, e-mail address, phone number, date of birth, gender, financial and/or credit card information, driving license information, personal description and/or photograph, as well as customer data, payment data, employee data and/or website user data.
Please note that our websites are not intended for children under 13 years of age, and we do not knowingly solicit data online from, or market online to, children under 13 years of age.
Where we have given you (or where you have chosen) a password to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to/from our websites -- any transmission is at your own risk.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
We use your information to provide you with information, process orders for products and services that you request from us, and administer or otherwise carry out our obligations in relation to any agreement you have with us. The Company retains your information for the period necessary to serve a legitimate purpose or as required by law.
We may also use this information to provide you with information about goods or services we feel may interest you. If at any time you wish us to stop using your information for any the above purposes, please contact us using the methods explained below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
We may share your personal information with other members of our group of companies and with selected third parties for the performance of any contract we enter into with them or you. These third parties will not use your personal information for any other purposes than what we have agreed to with them, and we request those third parties to implement adequate levels of protection in order to safeguard your personal information.
Since the Company operates globally, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). For example, it may be processed by staff operating outside the EEA who work for us, our subsidiaries, or for one of our suppliers in relation to the fulfilment of your order. While the information is under our control, the Company seeks to ensure that your personal information receives the same level of protection as it would had it stayed within the EEA, including seeking to ensure that it is kept secure and used only in accordance with our instructions and for legitimate purposes.
In the event we go through a business transition, such as a merger, acquisition of another company, or sale of part or all of our assets, we may disclose your personal information to third parties and your personal data held may be among one of the assets transferred.
We may also automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to us. You cannot be identified from this information and it is only used to assist us in providing effective services, including in connection with this website.
Under the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EEA country or Switzerland, you may have certain rights regarding your personal information:
• Right to access information maintained about you;
• Right to ensure your data is accurate and complete;
• Right to erasure, or the right to be forgotten;
• Right to restriction or suppression of personal data;
• Right to data portability;
• Right to withdraw consent if consent was previously provided; and
• Right to raise a complaint to the Information Commissioner’s Office.
If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us as part of a subject access request using the details found below. Please note that we may not always be able to fulfill your request as there may be legitimate purposes, such as certain legal or statutory obligations, that require us to retain your information as stored or if we believe the change would cause the information to be incorrect.
As appropriate, we may make changes to this Privacy Notice that will be posted online and, where appropriate, be sent to you by e-mail. Please check back frequently to remain aware of any updates or changes to this Privacy Notice.
We encourage you to first visit our WFS Data Privacy Center, which contains additional information regarding our policies and procedures. If you have additional questions, or believe you are eligible to submit a subject access request, you can reach us by email at GDPRInfoRequest@wfscorp.com or by post at:
Customer Services (personal data preferences), WFL (UK) Limited, Lindum House, Causeway End, Brinkworth, Chippenham, Wiltshire, SN15 5DN
We respect the rights and dignity of all people and are committed to preventing modern slavery in our operations and supply chains. Our Code of Conduct and Business Partner Code of Conduct make clear that we do not tolerate human rights abuses in our supply chains and that we expect our suppliers to act accordingly. In accordance with the UK Modern Slavery Act, click the button below to download a copy of our Statement.
WATSON FUELS’ CONTRACT WITH YOU
IMPORTANT: These terms and conditions and Our Privacy Notice apply each time You purchase Products or Services from Us.
1.1. When the following words with capital letters are used in these General Terms, this is what they mean:
Address: Your address as set out in the Order.
Automatic Delivery Service: We operate three different automatic delivery services: i) "Top-Up" where We top-up Your Tank in accordance with an agreed delivery cycle; ii) an estimated service where We top-up Your Tank in line with Our usage estimates; and iii) the Tankscout telemetry device, where Our electronic device measures the level of Product in Your Tank (the provision of the Tankscout device and service is subject to separate Service Terms and charges).
General Terms: the terms and conditions set out in this document.
Product: the product that We are selling to You as set out in the Order.
Order: Your order for the Products and/or Services (which may be submitted verbally or in writing);
Service Terms: the additional terms and conditions that apply to some of Our Services, please see Our Website at www.watsonfuels.co.uk/terms for details.
Services: means :
(i) the delivery of Products by Us (or Our contractor); or
(ii) making the Products available for collection by You; or
(iii) the service to be provided to You as set out in the Order. Separate Service Terms may apply to the Services, please see Our Website at www.watsonfuels.co.uk/terms for details.
Tank: the storage tank provided by You at the Address.
We/Our/Us: WFL (UK) Limited (company number 00594001).
You/Your: the person that places an Order.
1.2. When We use the words "writing" or "written" in these General Terms, this will include e-mail unless We say otherwise.
2. OUR CONTRACT WITH YOU
2.1. These are the terms and conditions on which We supply Products, or Services, or both Products and Services, to You. Additional Service Terms may apply to some of the Services please see Our Website at www.watsonfuels.co.uk/terms for details.
2.2. Please ensure that You read these General Terms carefully before submitting an Order to Us. Please check that the Order is complete and accurate, before You submit it. If You think that there is a mistake, please contact Us as soon as possible.
2.3. We may provide You with a quotation verbally or in writing and a quotation is valid only on the same day as it is communicated to You. We may withdraw or change a quotation at any time.
2.4. When You place an Order then that is an offer from You and We may choose whether to accept it. If We are unable to supply You with the Products and/or Services, We will inform You of this and We will not process the Order.
2.5. If We accept an Order (verbally or in writing) or despatch the Product or start the Services then a contract has come in to place and the General Terms are binding on You and Us.
2.6. If any of these General Terms conflict with any term of the Order, the Order will take priority.
2.7. You may ask to change an Order at any time before We despatch the Products or start the Services. Without guarantee, We will try to accommodate Your requested change.
2.8. You may cancel an Order as set out in clause 12.
3. CHANGES TO TERMS
3.1. We may revise these General Terms or the Service Terms from time to time and the latest versions will appear on Our Website at www.watsonfuels.co.uk/terms. Unless otherwise set out in the relevant Service Terms, We shall not be required to give You notice of changes to these General Terms, as You have an opportunity to review these General Terms before each Order is placed.
4. DELIVERY OF PRODUCTS
4.1. Occasionally a delivery to You may be affected by an event outside of Our reasonable control (please see clause 11). Please note that the sale of Products is subject to considerable seasonal fluctuations in demand, particularly in the winter months when demand increases and driving conditions can also be poor. Please take this in to account, order in good time and allow extra time for deliveries.
4.2. If We have agreed that You can collect the Products from Our premises then You can collect the Products at the time that has been agreed with Us.
4.3. Delivery of Product shall be completed when it passes the inlet into Your Tank (for Product delivered in bulk) or when Product is off-loaded from the delivery vehicle when We deliver Products to the Address or when Products are collected by You (for packaged Product).
4.4. We will record the quantity of Product delivered to You and Our records will be conclusive proof as to the date of delivery and the volume and type of Product delivered. If You believe that Our record is incorrect then You must give Us written full details as soon as reasonably possible.
4.5. If no one is available at Your Address to take delivery, We will deliver Product where it is possible to do so. You agree that We shall be entitled to access Your Address for this purpose.
4.6. If We are not able to deliver the whole of the Order in a single delivery then We may deliver the Order in instalments. We will not charge You extra delivery costs for this. Each instalment shall constitute a separate contract governed by these General Terms. If We are late delivering an instalment or if one instalment is faulty, that will not entitle You to cancel any other instalment.
4.7. The Products will be Your responsibility from completion of delivery or from when You collect the Products from Us (as applicable).
4.8. You own the Products once We have received payment in full.
4.9. You must:
(a) ensure that We have clear and safe access to the Tank (please note that Our delivery vehicles are larger and heavier than cars);
(b) tell Us of any issues relating to the safety or suitability of the Tank or access or approaches to it before You place an Order;
(c) act sensibly and carefully with the Products (please note that the Products are flammable and can be dangerous if handled incorrectly);
(d) not climb onto any vehicle We use to deliver the Fuels;
(e) not attempt to assist Our driver with the physical delivery of Product unless explicitly requested to do so (for example, on marine deliveries or deliveries to restricted areas) or interfere with Our vehicle or equipment
(f) or interfere with Our vehicle or equipment;
(g) indicate to us the correct fill point for Your Tank(s) (please note that We are not responsible for dipping, checking or testing Your Tank(s); and
(h) ensure that there is enough storage capacity (ullage) in Your Tank for a safe delivery to be made.
4.10. We have the right not to deliver or to make a partial delivery if a clear and/or safe delivery cannot be made.
4.11. If You have paid in advance and We are unable to deliver the full amount of Product We will refund a sum to You to reflect the actual volume of Product delivered. If We are unable to deliver the full amount of Product due to Your actions or failure then We may charge You a failed delivery charge to cover Our costs of attempting to deliver Product.
5. OUR PROMISE
5.1. We promise that at the time of delivery the Products shall:
(a) be of satisfactory quality;
(b) match the description or specification We may have provided to You;
(c) be fit for purpose.
5.2. We promise that the Services shall be provided with reasonable care and skill.
5.3. The promises above do not apply where any problems occur due to an event outside of Our reasonable control, Your (or anyone else’s) negligence or failure to follow instructions or if You use, alter or modify the Product.
5.4. Advice about Your legal rights is available from Your local Citizens' Advice Bureau or Trading Standards office. Nothing in these General Terms will affect these legal rights and the promises in this clause 5 are in addition to Your legal rights.
6. PROVIDING SERVICES
6.1. Dates for the supply of the Services are estimates. We will always try to complete the Services on time. However, this is without guarantee and there may be delays due to an event outside of Our reasonable control.
7. AUTOMATIC DELIVERY SERVICE
7.1. If We have agreed to provide You with Our Automatic Delivery Service and We estimate that You require Product, We shall schedule a delivery of Product to You.
7.2. Please note that, using Your selected method of Automatic Delivery Service, whilst We try to ensure that You do not run out of Product, We cannot guarantee that this will not happen (particularly during times of high usage or during adverse Weather) and You should regularly check the fuel level in Your Tank and contact Us if You believe that You are likely to run out of Product.
8. IF THERE IS A PROBLEM WITH THE SERVICES OR PRODUCT
8.1. In the unlikely event that there is a problem with the Services or Product:
(a) please contact Us and tell Us as soon as reasonably possible;
(b) please give Us a reasonable opportunity to investigate the defect; and
(c) We will try to repair or fix the problem as soon as reasonably practicable.
You will not have to pay for Us to fix a problem under this clause 8.1.
9. PRICE AND PAYMENT
9.1. The price of the Products or Services will be the price notified to You (either verbally or in writing) when We confirm Your Order. If no price is notified to You at that time, then the price will be set out in Our invoice.
9.2. Our prices include VAT, taxes and delivery costs. However, if the rate of VAT or tax changes or if a new tax is introduced between the date of the Order and the date of delivery or performance then We will adjust the rate of VAT or tax that You pay (unless You have already paid in full before the date of delivery or performance).
9.3. Unless otherwise set out in the Service Terms, You must make payment in advance by credit or debit card at the time of Order.
9.4. If You do not make any payment due to Us by the due date for payment, We may charge interest to You on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time or statutory interest (whichever is higher). This interest shall be calculated on a daily basis from the due date until the date of actual payment. You must pay Us interest together with any overdue amount.
9.5. If You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it, We will not charge interest in accordance with clause 9.4.
9.6. If We take debt recovery action or other legal action in order to recover debt from You then We shall charge the cost(s) of that action to You and add them to the debt that You owe.
10. OUR LIABILITY TO YOU
10.1. If We do not comply with these General Terms, We will pay You the loss or damage that You suffer only if it could have been reasonably expected at the time that the Order was confirmed by Us. We will not pay for loss or damage that could not have been reasonably expected.
10.2. If We damage Your property then We will either make good that damage or pay the reasonable costs of repairing the damage. We are not responsible for the cost of repairing any pre-existing faults or damage to Your property.
10.3. We only supply the Products and/or Services for domestic and private use. You agree not to use the Products and/or Services for any commercial, business or re-sale purpose. We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4. We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) defective products or materials under the Consumer Protection Act 1987; or
(e) anything else for which the law does not allow Us to exclude or attempt to exclude Our liability.
11. EVENTS OUTSIDE OF OUR REASONABLE CONTROL
11.1. We will not be liable or responsible for any failure or delay under these General Terms that is caused by an event outside of Our reasonable control.
11.2. If We cannot perform Our obligations under these General Terms due to an event outside of Our reasonable control:
(a) We will contact You as soon as reasonably possible; and
(b) Our obligations under these General Terms will be suspended for as long as the event continues. We will arrange a new Product delivery date or Service performance date with You after the event is over; and
(c) You may cancel the contract in accordance with clause 12 if the event outside of Our reasonable control continues for longer than 2 Weeks.
12. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
12.1. You may cancel an Order:
(a) before We begin providing the Services or begin despatching a delivery of Product; or
(b) if We cannot perform Our obligations under these General Terms due to an event outside of Our reasonable control that continues for longer than 2 Weeks; or
(c) if We materially change these General Terms; or
(d) if the Service Terms allow You to do so.
12.2. Subject to the relevant Service Terms, once We have begun to provide the Services to You, You may cancel the contract for the Services at any time by providing Us with at least 30 days' notice in writing.
12.3. Subject to the relevant Service Terms, if You cancel an Order under this clause 12 and You have made any payment in advance for Products or Services that have not been provided to You then We will refund You (less any costs that We have already incurred in providing Services or Product).
13. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
13.1. We may have to cancel an Order before the start date for the Services or before the Products are delivered, due to an event outside of Our reasonable control or the unavailability of fuel or key personnel or key materials. We will contact You as soon as We reasonably can if this happens. In this situation We will refund You for Products or Services that You have paid for but We have not delivered.
13.2. Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time by providing You with at least 30 days' notice in writing. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.
13.3. We may cancel or suspend an Order or contract at any time with immediate effect by giving You written notice if:
(a) You do not pay Us when You are supposed to as set out in clause 9 or the relevant Service Terms; or
(b) You do not provide Us with clear and safe access to the Address and/or the Tank; or
(c) You break the contract in any other material way and You do not correct or fix the situation within 14 days of Us asking You to do so in writing.
This does not affect Our right to charge You interest under clause 9.4. If We suspend an Order or contract then You do not have to pay for the suspended provision of Product or Services but You must pay any invoices that We have already sent to You.
14. INFORMATION ABOUT US AND HOW TO CONTACT US
14.1. We are a company registered in England and Wales. Our company registration number is 00594001. Our registered office is at The Broadgate Tower, Third Floor, 20 Primrose Street, London, EC2A 2RS. Our registered VAT number is 195 0460 59.
14.2. If You have any questions or complaints or You would like to get in touch with Us, please If You have any questions or You would like to get in touch with Us, please contact Our customer service team:
telephone: 01666 510345
14.3. If You would like to raise a complaint, please refer to Our complaints procedure at: https://watsonfuels.co.uk/complaints-handling/
HOW WE MAY USE YOUR PERSONAL INFORMATION
14.4. We will use the personal information You provide to Us to:
(a) provide the Products and/or Services;
(b) process Your payment for such Products and/or Services; and
(c) inform You about similar products or services that We provide, but You may stop receiving communications about these Products and/or Services at any time by contacting Us.
More information on how We collect and use personal information and Your rights is available in Our Privacy Notice at: https://watsonfuels.co.uk/policies/#privacy--policy . We will not give personal data to any other third party except as described in this clause 14 or as set out in Our Privacy Notice.
14.5. You agree that We may do the following in order to check Your credit status, check Your identity, prevent fraud, prevent money laundering and for account management purposes:
(a) check on Your financial and/or personal information; and
(b) provide Your financial and/or personal information to credit reference agencies (CRAs) who will provide Us with information about You (including, but not limited to, financial history). This is done to assess creditworthiness and product and service suitability, check identity, manage Your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about You with CRAs on an ongoing basis, including information regarding settled accounts and any debts not fully repaid on time. CRAs will share this information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html; and
(c) transfer personal information outside the European Economic Area provided it is always covered by adequate data protection standards.
15. OTHER IMPORTANT TERMS
15.1. We may transfer Our rights and obligations under these General Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these General Terms.
15.2. You may only transfer Your rights or Your obligations under these General Terms to another person if We agree in writing.
15.3. This contract is between You and Us. No other person shall have any rights to enforce any of its terms.
15.4. Each of the paragraphs of these General Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5. If We fail to insist that You perform any of Your obligations under these General Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
15.6. These General Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.
WATSON FUELS’ CONTRACT WITH YOU – SERVICE TERMS FOR OUR DOMESTIC TANKSCOUT SERVICE
These Service Terms are subject to and in addition to Our General Terms (please see Our Website at www.watsonfuels.co.uk/terms for details). These Service Terms apply where You receive a Tankscout Device or Tankscout Service.
When the following words with capital letters are used in these Service Terms, this is what they mean:
Device: Tankscout™, an oil level monitoring device. Further details are available on Our Website: www.tankscout.co.uk
Minimum Term: a period of 36 months from installation of the Device (unless otherwise and explicitly stated and agreed).
Service: the Tankscout™ fuel monitoring services which We are providing to You as set out in these Service Terms.
2. Ownership of the Device
Except where You buy the Device outright, the Device remains Our property. Upon cancellation of the Service We reserve the right to remove and reclaim the Device.
3. Data Signal
The Device uses GPRS connection and built-in SIM technology to communicate the level of oil. The Service is only available if Our service provider’s network is successfully received at the point of install. At this time the engineer will be able to establish if the system will work in the area or not and the Service will be cancelled with immediate effect at no cost to You if no signal can be picked up. 98% of the United Kingdom currently will pick up this signal.
4.1. Data Collected
We will regularly collect data from Your Device to gauge the volume of Product in Your Tank. You may check this data on Our Website: www.tankscout.co.uk
4.2. Service Provision Period
Unless otherwise explicitly agreed, the Service will be supplied for the Minimum Term or until otherwise terminated in accordance with these Terms.
4.3. Fuel supply
Where You have Ordered Our Automatic Delivery Service, We will deliver Product to You in accordance with the General Terms in such amounts as indicated to Us by the Device, or in an otherwise agreed delivery volume. Where You have not Ordered Our Automatic Delivery Service We will contact You when the Device indicates that the volume of Product in Your Tanks is at a level where a new delivery of Product is advisable.
5. Damage to the Device
5.1. Should the Device be damaged by You or a third party then You will be liable for the full replacement and/or repair costs.
5.2. If the Device becomes defective during the Minimum Term We will repair or replace the Device at no cost to You. You will return the Device to Us at Our expense following the returns procedure that We will specify at the time of the return. Whilst a Device is defective and until a replacement has been fitted and commissioned Our obligation to provide the Service is suspended. This shall not affect Your obligation to pay the price for the Services unless We fail to supply a replacement Device within a reasonable period of its return.
5.3. You must not interfere with the Device or obstruct the operation of Device (or allow it to be interfered with or its operation to be obstructed).
5.4. Engineer visit
Should an engineer visit be required after installation of the Device then Our standard call-out rates will apply.
6.1. If We fail to deliver Product or We fail to contact You as required under clause 4.3 of these Service Terms then We will reimburse You for the reasonable costs of a boiler engineer’s visit (up to a maximum of £70 plus VAT) to restart Your boiler. We will reimburse You after You have provided a copy of the boiler engineer’s invoice. Please let us know in advance if You require a boiler engineer’s visit as We reserve the right to organise the visit directly, in which case all charges will be handled between the boiler engineer and Us directly.
6.2. You must ensure that the Tank has an accurate and fully functioning meter or gauge as We may not be able to deliver Product to a Tank where measurements can only be taken from the Device.
7. Non-standard installations
In accordance with these Service Terms We shall not charge You for a standard installation of the Device. If We reasonably believe that an installation is non-standard then We reserve the right to charge an additional installation charge.
8.1. We will provide the Services for at least the Minimum Term. At the end of the Minimum Term We shall continue to provide the Services and You shall continue to pay for the Services unless You cancel the Services by providing Us with 30 days' notice in writing.
8.2. You may cancel the Services at any time during the Minimum Term by providing Us with 30 days' notice in writing. If You cancel the Services during the Minimum Term You will pay for the costs of the installation and removal of the Device and the cost of the Device itself (currently £80 plus VAT but this may be subject to change).
8.3. If You do not purchase Product from Us during the Minimum Term We reserve the right to cancel the Services and/or remove the Device and You will be liable for the costs of the installation and removal of the Device and the cost of the Device itself (currently £80 plus VAT but this may be subject to change).
8.4. If You cancel the Services during the Minimum Term because You are moving home then clause 8.2 of these Service Terms shall not apply provided that You have given Us 30 days' notice in writing.
8.5. We may amend these Service Terms from time-to-time by giving at least 30 days' notice in writing; You may cancel the Services if We amend the Service Terms. If You cancel the Services during the Minimum Term because We have (or will have) changed the Service Terms then clause 8.2 of these Service Terms shall not apply provided that You have given Us 30 days' notice in writing.
WATSON FUELS’ CONTRACT WITH YOU – SERVICE TERMS FOR OUR BOILER SERVICES
These Service Terms are subject to and in addition to Our General Terms (please see Our Website at www.watsonfuels.co.uk/terms for details). These Service Terms apply where You receive Our Boiler Services.
When the following words with capital letters are used in these Service Terms, this is what they mean:
Application: Your application for a Service Plan.
Boiler: the boiler at Your Address, including any controls or thermostats, as described in the Application.
Service Plan: the Gold, Silver or Bronze Service Plans as described in these Service Terms.
Service Plan Services: the services provided under the Service Plans.
Contract Term: the 12 month period starting with date on which We confirm that Your Service Plan starts and any subsequent 12 month renewal term (see clause 3.1 of these Service Terms).
Emergency Repair: a repair to Your Boiler which We carry out following an emergency call-out.
Maintenance Services: repairs or servicing (including Emergency Repair) of Your Boiler which We carry out at Your request where You do not have a Service Plan.
Services: the Service Plan Services, Maintenance Services and Emergency Repairs.
2.1. If You are a Service Plan customer then You agree to pay the Service Plan charges either in advance or monthly by direct debit, as set out in the Application.
2.2. All new Service Plan customers will be charged for any repairs required on Our engineer’s first visit. Charges for Emergency Repairs and Maintenance Services will be paid within 10 days of the date of Our invoice.
2.3. If We are unable to perform any of the Services due to Your default (for example, where We are unable to gain access to Your Address on the appointment date) then We may charge You a missed appointment charge of (currently up to £45 plus VAT but this may be revised from time-to-time). This charge is a reasonable pre-estimate of the cost to Us of a missed appointment.
3. Contract Term
3.1. If You are a Service Plan customer then the Service Plan shall run for the Contract Term and automatically renew for a further 12 month period unless either You or We give 30 days’ notice in writing to cancel the Service Plan at the end of the current Contract Term.
3.2. We may revise these Service Terms from time-to-time by giving You at least 30 days’ notice in writing. Any changes to the Service Terms shall only apply once the then current Contract Term expires and is renewed as set out in clause 3.1 above.
4. The Services
4.1. As standard with all of Our Services, Our engineers will:
(a) Inspect, clean and adjust the burner controls and all component parts of the boiler for dependable operation and efficiency.
(b) Replace parts as required, in accordance with the manufacturer’s recommendations.
(c) Inspect oil storage tank and sight gauge, check for water if a suitable valve is fitted, and report any defects.
(d) Clean unit flue ways and combustion chambers.
(e) Check the operation of the water circulator pump and lubricate externally if required.
(f) Check the operation of time clocks, room and boiler thermostats and other electrical controls and report any visible defects.
(g) Check and tighten, if necessary, accessible oil pipe connections.
(h) Inspect chimney flue ways and advise if sweeping is necessary (sweeping not included).
(i) Carry out efficiency tests where possible.
4.2. All Service visits will be made by appointment and undertaken during Our normal working hours between Monday and Friday, excluding bank holidays. We will use Our reasonable efforts to perform the Services on the appointment date.
5. Service Plan Services
5.1. Subject to Our acceptance of Your Application (which We may accept or reject in Our sole discretion) We will provide the Service Plan Services during the Contract Term if:
(a) Your Boiler meets Our standard requirements (for example: We cannot accept some boilers over a certain age, the boiler must be a standard, unmodified domestic boiler with a rated output of less than 150,000 BTUs and have been correctly installed and maintained in accordance with applicable laws and regulations);
(b) Our engineer’s first assessment of the Boiler shows that that it can be maintained in accordance with these Service Terms and the manufacturer's recommendations. Please note: Any parts required and the labour to fit these parts on the engineer’s first visit are not covered on any of Our Service Plans - We will charge for these parts and labour;
(c) Your use of the Boiler complies with applicable laws and regulations;
(d) that no part of the Boiler is tampered with or interfered with by any other person;
(e) it is safe for Our engineer to access Your Address and the Boiler and You allow them access and permit them to do so; and
(f) We are able to obtain spare parts for Your Boiler on reasonable commercial terms.
5.2. In the unlikely event that Our costs in providing a Service Plan exceed £750 plus VAT in a Contract Term We may charge You for that excess amount.
5.3. You may apply for the following Service Plans:
(a) Gold Service Plan: includes annual service, parts and Emergency Repair (replacement parts and labour).
(b) Silver Service Plan: includes annual service, parts and Emergency Repair (labour only).
(c) Bronze Service Plan: includes the service and inspection of the Boiler. Does not include breakdown cover or parts.
5.4. Our Gold and Silver Service Plans include: burner motor, fuel pump, drive couplings, impellor, solenoid valve, ignition transformer, control box & base, photocell, electrodes, H.T. cable, nozzle assembly, boiler thermostats, motorised zone valves, expansion vessel, plate heat exchanger, water pump, limit thermostat, frost stat, baffles, burner gaskets, draught tube, electrodes, flame sensor, flexible oil line, nozzle, programmers (like-for-like, if extra wiring is needed then the cost of an electrician will not be covered), wicks, carbon leg, lid rope seal, fire valve replacement, room stats and cylinder stats.
5.5. Our plans do not include: smart circulating pumps including Grundfoss magna 25-100 smart pump, hot water store, heat exchanger/water jacket, boiler or heating casing and insulation, any additive added to the system, inhibitor, enamelling of aga/boiler, any parts fitted to the oil tank to include the oil line from the tank to the appliance also the Atkinson sight gauge, run out of oil, fuel pipe oil lines to the boiler/aga, any other part of the heating system that is not an intrinsic part of the boiler or cooker concerned, damage to the appliance or components caused by any circumstances other than normal Wear and tear outside the control of the company.
6. Maintenance Services
You may Order Maintenance Services from time to time. We will have accepted Your Order when an appointment date has been agreed.
7. Emergency Repairs
7.1. If Your Boiler breaks down then You may Order an Emergency Repair. We will have accepted Your Order when an appointment date has been agreed.
7.2. Where You have a Service Plan We will agree a time and date on which Our engineer will attempt the Emergency Repair and We will endeavour for this to be within 48 hours or as soon as reasonably practicable within Our normal working hours as stated above (which shall extend to Saturday mornings from 1st October to 30th April for Emergency Repairs).
7.3. Where You do not have a Service Plan, the appointment date will be subject to availability.
7.4. We shall use Our reasonable efforts to repair the defect at that time but if We are unable to do so, or if parts are required, We will arrange for appropriate additional visits, as appropriate.
7.5. Emergency Repairs (including parts and labour) are provided free of charge for customers on Gold Service Plans. Customers on Silver Service Plans will be charged for the cost of parts but not labour and customers on Bronze Service Plans or with no Service Plan will be charged parts and labour. All Emergency Repair charges will be in accordance with Our then current price list and We may charge an emergency delivery charge for parts.
WATSON FUELS’ CONTRACT WITH YOU – SERVICE TERMS FOR OUR MONTHLY PAYMENT SCHEME
These Service Terms are subject to and in addition to Our General Terms (please see Our Website at www.watsonfuels.co.uk/terms for details). These Service Terms apply where You receive Our Monthly Payment Scheme service.
When the following words with capital letters are used in these Service Terms, this is what they mean:
Monthly Payment: the payment calculated and paid as set out in these Service Terms.
Monthly Payment Scheme: the service set out in these Service Terms.
2. Monthly Payment Scheme
2.1. The Monthly Payment Scheme enables You to pay for Product by monthly instalments rather than on an Order-by-Order basis. Based on the information that You provide to Us and any other information that We may have regarding historic consumption from Your Tank, We will calculate a Monthly Payment that We estimate will cover Your consumption.
2.2. The Monthly Payment Scheme is not an investment product or investment service and it is strictly linked to Your consumption of Product only; if You do not purchase Product from Us within a 14 month period then We may cancel the Monthly Payment Scheme as set out in clause 4.1 of these Service Terms.
3.1. You will pay the Monthly Payment by Direct Debit. After We deliver Product We will provide an invoice showing You the price that has been charged against Your Monthly Payment Scheme account.
3.2. We will send You quarterly and annual statements, giving You details of invoices for Product delivered and Monthly Payments made. It is Your responsibility to check that the Monthly Payments are covering Your consumption.
3.3. If Your annual statement shows that You owe Us a balance then You shall pay such balance by Direct Debit.
3.4. If Your annual statement shows that We owe You a credit balance then We shall either retain this credit balance in Your account for payment in respect of future Orders of Product or We shall refund some or all of the balance to You (to be made to the bank account from which Your direct debits are paid). You may request in writing that We refund a credit balance to You within a reasonable time.
3.5. From time-to-time We may review Your account to ensure that Your ongoing Monthly Payment is appropriate to Your anticipated consumption and We may amend Your Monthly Payment or request additional payments to more accurately reflect Your anticipated consumption. We will contact You if any changes are necessary.
4.1. If You do not make a Monthly Payment in full, if the Direct Debit is cancelled or if You do not make additional payments when requested by Us, We may cancel the Monthly Payment Scheme immediately and You shall pay the balance of Your account immediately.
4.2. You may cancel the Monthly Payment Scheme at any time by giving 30 days' notice in writing. If You owe Us a balance then You shall pay such balance immediately on termination. If We owe You a credit balance then We shall refund this to You within a reasonable time after termination.
5.1. We currently pay interest on credit balances. We reserve the right to vary the applicable interest rate on giving You not less than 30 days' notice in writing.
All material published on the Website is provided "as is" and that, to the fullest extent permissible by law, Watson Fuels makes no representation or warranty (whether express or implied) in respect of such material and specifically makes no representation or warranty that the operation of the Website will be uninterrupted and/or error free, that defects will be corrected, or that the Website (or the server that makes it available) will be free of viruses or bugs.
The Website is for use only by residents of the UK, aged 18 and over.
Watson Fuels will acknowledge any order made by you through the Website but this will not constitute acceptance of your order.
All orders made by you through the Website are subject to acceptance by Watson Fuels who may choose not to accept any order, for any reason. Payment for your order will be taken by or on behalf of Watson Fuels at the time you place your order but, for the avoidance of doubt, no contract will exist between you and Watson Fuels for the supply by Watson Fuels to you of any goods or services unless and until Watson Fuels sends you an e-mail confirming that it has accepted your order.
All contracts between you and Watson Fuels will be made in English.
Details of all orders received from you will be kept by Watson Fuels and will be available on request by you. You may correct and/or amend your order at any time up to acceptance by Watson Fuels.
Prices may vary according to quantity of order, delivery schedules etc. Watson Fuels will advise you of the price for your order when it sends you the e-mail confirming acceptance of your order. However, Watson Fuels reserves the right to cancel or amend all or part of your order (including e.g. as to price and/or delivery time) without prior notice and without liability to you in the event of circumstances beyond its reasonable control.
Once your order has been accepted, Watson Fuels will arrange delivery of the goods to your premises in accordance with the delivery details provided by you. Time is not of the essence for these purposes. Delivery may be made by such instalments as Watson Fuels deems appropriate. The quantity shown on Watson Fuels's paperwork shall, in the absence of manifest error or fraud, be conclusive evidence of the quantity delivered. You must ensure that Watson Fuels (including its employees, agents and subcontractors) have all necessary vehicular access to your premises in order to allow delivery to be made. You must also ensure that all relevant storage facilities are suitable (in terms both of size and specification) for the goods to be delivered. Failure to comply with your obligations under this paragraph will result in the goods nevertheless being deemed to have been delivered in accordance with your order (such that risk in them will pass to you from that time and Watson Fuels may charge you all reasonable costs related to their further administration, storage, insurance, transport, delivery etc).
Except as set out below, you may cancel any order for the supply of goods up to the end of seven working days from the date of delivery and you may cancel any order for the supply of services up to the end of seven working days from the date of acceptance of your order. You will have no right to withdraw from any contract made with Watson Fuels for the supply of goods (e.g. fuel oil) where the goods have been delivered to you and, by reason of their nature, they cannot be returned or are liable to deteriorate or expire rapidly or their price is dependent on fluctuations in the financial market which cannot be controlled by Watson Fuels. You will have no right to withdraw from any contract made with Watson Fuels for the supply of services where performance of the services has begun, with your agreement, within seven working day's of acceptance by Watson Fuels of your order.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Watson Fuels reserves the right to sub-contract the performance of any order made by you.