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About us

Keeping your Boiler, AGA or Cooker running smoothly

We keep homes with oil-fired boilers, AGAs, combis and cookers heated and operating smoothly throughout Britain. A boiler break down can be a costly inconvenience, but regular servicing for all oiled boilers and cookers can minimise the risk of breakdowns, ensuring performance is kept as economically and efficiently as possible.

Our friendly team of OFTEC registered engineers are educated at our in-house training centre based in Rutland, meaning you’re always guaranteed the Watson outstanding level of service. In addition, all of our engineers are based locally to you. As well as servicing your boiler, Watson Boiler service engineers will also check that your oil fired boiler complies with the latest OFTEC regulations and check the site gauge on your tank.

Because we know every family’s needs are different, we offer three different boiler service plans; Bronze, Silver and Gold. All Service plans cover your appliance for one to two services a year which can be paid either by monthly direct debit or a one off annual payment in advance. We will also undertake one off services on boilers.


As a standard with all of our services, our engineers will: 


Thoroughly inspect, clean and adjust the burner controls and all component parts of the boiler for dependable operation and maximum efficiency.

Replace parts as required, in accordance with manufacturer’s recommendations.

Inspect oil storage tank and sight gauge, check for water if suitable valve fitted, and report any defects.

Clean all unit flue ways and combustion chambers.

Check the operation of the water circulator pump and lubricate externally if required.

Check the operation of the time clocks, room and boiler thermostats and other electrical controls and report any defects.

Check and tighten, if necessary, all accessible oil pipe connections.

Inspect chimney flue ways and advise if sweeping is necessary (Sweeping not included).

Check and clean oil filters and fire valves.

Carry out efficiency tests where possible.

Customer Testimonials

What our Customers have to say:

"Excellent service all round and Colin the engineer is always very friendly and helpful. Happy to be a customer :)"
- Mr H

"Having a friendly local service engineer is a great benefit, so please do not change it."
- Mr & Mrs T

"The most important thing is to get quick service when something goes wrong. The fact that our engineer, Craig, lives not far away from us, means that he can usually fit us in at the end of his working day."
- Sir & Lady L-S

Complaints handling

At Watson Fuels, we have been delivering excellent customer service for over 60 years. We always endeavour to do everything we can to ensure every customer has the best possible experience. However, we know from time to time things can go wrong. If that happens, please let us know so we can put it right.

To get in contact with us, you can call your local depot where our staff will resolve most concerns straightaway. Alternatively, you can email complaintshandling@watsonfuels.co.uk and we will be in touch within two working days.

For more information on our Complaints Procedure please click here where you will be able to find out how your concern will be dealt with.